Privacy Policy

CO•PAW — Central Ohio's Programs for Animal Welfare Effective date: August 2, 2026

CO•PAW ("we," "us," or "our") operates copaw.org and provides low-cost spay/neuter and wellness services in Central Ohio. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website or services, you agree to this policy.
 

Information We Collect

We collect information you provide directly to us, such as when you request an appointment, complete a form at www.copaw.org/forms, contact us, or make a donation or payment. This may include your name, email address, phone number, mailing address, information about your pet, and appointment details. Payment information is processed by our third-party payment processors and is not stored by CO•PAW.
 

We may also collect basic technical information automatically when you visit our website, such as browser type and pages visited, to help us maintain and improve the site.
 

How We Use Your Information

We use your information only to provide our services: scheduling and confirming appointments, communicating with you about your pet's care, processing payments and donations, responding to your questions, and sending service-related updates. We do not use your information for any other purpose.
 

We Do Not Sell or Share Your Information

We do not sell, rent, trade, or share your personal information with third parties for their marketing purposes. Period.

We share information only with service providers who help us operate (such as payment processors, appointment scheduling tools, and our website host), and only as needed for them to perform those services. These providers are not permitted to use your information for their own purposes. We may also disclose information if required by law.
 

SMS/Text Messaging Privacy

If you opt in to receive text messages from CO•PAW (such as appointment reminders, confirmations, and service updates), the following applies:
 

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
 

Your phone number and SMS consent are used solely to send you the messages you signed up for. You can opt out at any time by replying STOP. Reply HELP for assistance, or contact us at (614) 721-5569 or hello@copaw.org. Message and data rates may apply, and message frequency varies.
 

Data Security

We take reasonable measures to protect your information from unauthorized access, loss, or misuse. No method of transmission or storage is 100% secure, but we work to safeguard the information you share with us.
 

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
 

Your Choices

You may contact us at any time to review, update, or request deletion of your personal information, or to opt out of communications. Email hello@copaw.org or call (614) 721-5569.
 

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
 

Contact Us

CO•PAW — Central Ohio's Programs for Animal Welfare 6481 Nicholas Drive, Columbus, OH 43235 (614) 721-5569 • hello@copaw.org